Your Intangible USP

Your business – whether you are an information marketer, retailer, catalog merchant, manufacturer, service provider, freelancer, or consultant – has not one but two unique selling propositions (USPs): the tangible and the intangible.

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Does It Pay to Complain About Bad Products or Services?

I always feel awkward when I have a bad meal in a restaurant and the server asks, “How’s everything?” I get the feeling that the question is no more sincere than the telemarketer who asks “How are you today?” It’s just polite talk. They don’t really want or care about the answer.

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What? No E-Newsletter?

There are a number of business models for making money on the Internet. Of these, my favorite – and the one I recommend to those who want to sell information products, dietary supplements, or just about any other product online today – is the “Agora Model.”

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How to “Touch” Your Customers

Let’s face it. In today’s Internet world, it’s easy to stay in your hidey hole, avoid people, and just sit at your PC reading, writing, and thinking… which is what I’ve essentially designed my businesses to allow me to do! But the problem is that you become too isolated from the very people you are in business to serve.

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Give Your Self-Published Book the “Loose-Leaf Test”

How do you ensure that the information products you sell online give fair value to your customers? One way is to follow Internet marketing guru Fred Gleeck’s “10 times” rule. Fred says that the information products you sell should be worth at least 10 times the price you charge for them.

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5 Steps to the Perfect Guarantee

“Use a strong guarantee” is standard advice in direct marketing. Without a strong guarantee, your sales will slow to a trickle. Buyers are loathe to buy products sight unseen – over the Internet, by phone, or by mail.

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The Worst Way to Make Marketing Decisions

“Why do marketers like ETR and AWAI send me 16-page direct-mail sales letters when the copywriter could have said the same thing in 1 to 2 pages?” Betty writes. “The prospect might even buy out of gratitude for not having to wade through those 16 pages, and breathe a sigh of relief instead of snarl a nasty expletive.”

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Should You Offer Your E-Zine Subscribers a “No-Advertising” Edition?

On more than one occasion, one of my readers has suggested to me that I publish two versions of my e-newsletter. The first would be the regular edition I offer now – a monthly online newsletter with pure content, supplemented by twice-weekly e-mails mixing content and product offers. The second would be an “advertising-free” edition. You’d get the monthly content e-newsletter, but none of the e-mail marketing messages between monthly issues.

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