Chinese Secrets of Great Service

“Courteous treatment will make a customer a walking advertisement.” – James Cash  Penney Ever since my first trip to Hong Kong in the early 1980s, I’ve been impressed by the level of service you get from travel-related Asian businesses. Even the best service you receive in the States – first-class accommodations on the best U.S.…

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Notes From Asia: How to Stock a Hotel Room

At the Shangri-La Hotel in Xian, we’ve been upgraded – I’m not sure why – to an executive suite. (This is the second time we’ve been upgraded to a suite. What gives?) Our living room is big enough to hold a table and chairs, a seating area, and a desk. Off the large bedroom is…

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The Problem With Great Expectations

“There is hardly any activity, any enterprise, which is started out with such tremendous hopes and expectations, and yet which fails so regularly, as love.” – Erich Fromm I once pitched a real estate deal to a small group of affluent investors. I was (very loosely) projecting annual profits in the 25 to 35 percent…

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How to Charm Anyone

“You know what charm is: a way of getting the answer ‘yes’ without having asked any clear question.” – Albert Camus Brian Tracy knows something about charm. Last year – in his first appearance as one of the speakers at our annual wealth-building conference – he charmed his audience with a friendly, low-key talk about…

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Let’s Look at the Real Estate Bubble This Way

Bill Bonner, the greatest writer I know personally, had this to say recently about the real estate market: “America’s real estate bubble has created a whole nation of geniuses … people who think they are smart because their houses have gone up in price. And the smartest of them weren’t content to merely watch prices…

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The Government Wants You to Help Pay for My Retirement

“Social Security is a government program with a constituency made up of the old, the near old, and those who hope or fear to grow old. After 215 years of trying, we have finally discovered a special interest that includes 100 percent of the population. Now we can vote ourselves rich.” – P.J. O’Rourke “U.S.…

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What Can You Do About Gasoline Prices?

Gasoline prices in America are higher than they’ve ever been. According to some observers, the situation is bordering on a national crisis. The question is: What can you do about it? When confronted by challenges like these, we have two possible ways of responding. We can try to solve the problem on a global scale…

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Practice Makes Perfect

Renato, one of my Jiu Jitsu instructors, has convinced me to get back into grappling in a kimono. “It will be hard at first,” he told me. “But after a few months, when you go back to fighting without the gi, your game will be better.” I know he’s right. But when he worked with…

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How to Pick a Career Path

If you don’t know what you want to do, then you are going to experience a certain amount of psychological discomfort with any job you have. The problem isn’t the job, it’s your lack of direction. My advice: Keep working and saving while you are developing an ambition. How do you develop an ambition if…

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The Best Exercise Routine Ever, Part 2

On Monday, I told you why you should eliminate (or at least drastically reduce) jogging and weightlifting from your exercise routine. I explained that for years I was a die-hard runner and weightlifter, but I found it put an unnatural strain on my joints and tendons. By the time I was 40, I had all…

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