The Upsetting Side Effects of “Ready, Fire, Aim”

If you subscribe to Michael Masterson’s “Ready, Fire, Aim” philosophy, you’re no doubt going to notice an unappealing side effect. Sometimes, you’re going to screw up. But don’t be too hard on yourself. Making mistakes – even downright failing – is a part of the learning process that you should welcome with open arms. Michael…

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Working for the Tip

It must be the only hotel in New York City, nay, the world, that doesn’t have automatic doors.
But wait! It does have a doorman. Seems friendly enough when you pull up in a cab. Offers to take your bag.
But if you dare to reject his offer to carry your bag into the lobby… he lets you get the door yourself.

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Build Your E-Mail List With the Relevancy Principle

“Dear ETR, I was wondering if you accept articles for your newsletter?” I get e-mails like this on a weekly basis. And I applaud the senders for their initiative. Since ETR has over 450,000 subscribers, it is a good marketing strategy to get your name and ideas – and a link to your website – into our newsletter.

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A New Way to Get Your ETR Fix

ETR TV will bring you expert advice on breakthrough marketing techniques from MaryEllen Tribby… proven business-building strategies from Michael Masterson… techniques for writing strong sales copy from Charlie Byrne… steps for increasing your website traffic from Edwin Huertas… and more.

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How to Surprise and Delight Your Customers

Roy Flora, Group President of Microtel Inns & Suites, over-delivers by randomly giving away free stays at his hotels. Better yet, he encourages staff members to do the same. It’s one reason that Microtel has ranked at the top of the J.D. Power & Associates North America hotel guest satisfaction survey seven years in a row.

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