How to Get a Cranky Customer
Being on the receiving end of bad service can ruin your day. But there’s good news: Every bad customer service experience you have (or hear about) can help you improve your own customer service.
READ MORE7 Wealth-Building Lessons from Billionaires
There is no shortage of billionaires today. In 1985, there were fewer than 20 of them. Today, there are more than one thousand. Wealth is gradually moving away from the United States. In 2003, eight Americans made the top 10 in Forbes’ annual list of billionaires. This year, only two…
READ MOREHow to Let a Mentor Find You
Turn yourself into an outstanding employee – and your boss’s number one protege – by following this advice from Automatic Wealth for Grads… and Anyone Else Just Starting Out:
READ MOREA Better Way to Criticize a Piece of Writing
Providing negative criticism of published work is by and large a bootless endeavor. In the writer’s mind, hearing negative things said about it so late in the game feels like Monday morning quarterbacking.
READ MOREBuilding Your Power Base at Work
The more power and influence you develop on the job, the more you will be paid and the faster you will be promoted. There are three types of power that you can develop at work, all of which can be extremely helpful to you in getting ahead.
READ MOREIs Your Client Relationship Worth a Cup of Coffee?
One of the great sales directors with whom I worked many years ago gave me a simple tip: “If you buy a client a cup of coffee, never, ever, ever ask for a receipt.”
READ MOREGetting E-Mails by Mistake
Getting e-mails by mistake happens to me about four or five times a year. I’ve never gotten any that were particularly interesting, but I’ve heard some juicy stories…
READ MOREThe Hero Within You
To the extent you work at spreading the gospel of liberty to others – explaining to as many people as possible why liberty must be given a higher priority than all other objectives – you are a hero.
READ MOREName Calling That Persuades
The next time you need to get someone on your side, try this unusual persuasion technique: Call him names.
READ MOREHow to Get the Team to Buy Into Your Ideas
The most important ideas in business – the ones that revolutionize processes – are usually met with resistance, resentment, skepticism, and misunderstanding.
READ MOREYou Are Going to Have to Kiss a Few Frogs
“Hiring good people is hard. Hiring great people is brutally hard. And yet nothing matters more in winning than getting the right people on the field.” – Jack Welch All the really smart businesspeople I know have exactly the same challenge when it comes to building a business. That includes…
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